At Journal Crafts, we want you to enjoy every part of your creative journey. If something isn't right with your order, we're here to help. This Refund and Return Policy explains how returns, refunds, and replacements work for our journaling supplies, stationery, stickers, notebooks, scrapbooking materials, and paper craft products.

1. 30-Day Return Policy

We offer a 30-day return window, starting from the date you receive your order.

To qualify for a standard return, your item must be unused, unwritten in, undamaged, and in its original packaging, with any tags, seals, or included accessories intact. Proof of purchase or your order number is also required.

Please contact us before returning any item so we can review your request and provide the appropriate return instructions.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, please contact us at contact@journalcrafts.com within 7 days of delivery, where possible.

Please include:

• Your order number

• A brief description of the issue

• Clear photos of the affected item

• Photos of the shipping package and packaging, if damaged

Once we review your request, we will work with you to find an appropriate solution, which may include a replacement, refund, or another suitable resolution. If the issue is due to our error or a product defect, we will provide return instructions and cover applicable return shipping costs.

Your statutory consumer rights are not affected by this policy.

3. Change-of-Mind Returns

If you change your mind about a purchase, you may request a return within 30 days of delivery, provided the item meets our return eligibility requirements.

For hygiene, product integrity, and resale reasons, we may decline standard change-of-mind returns for items that have been used, written in, altered, damaged after delivery, or returned with missing components.

Personalized, custom-made, or clearly identified non-returnable items may not qualify for change-of-mind returns, except where required by applicable law.

4. Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated.

If you receive an incorrect, defective, or damaged product, please contact us before shipping it back. We will provide return instructions and cover reasonable return shipping costs where applicable.

Original shipping charges may be non-refundable for change-of-mind returns, except where required by law or when the return results from our error.

We recommend using a trackable shipping service and keeping your return receipt until your request has been resolved.

5. Refunds and Processing Time

Once we receive your returned item, we will inspect it and notify you by email whether your refund has been approved.

Approved refunds will generally be issued to your original payment method within 5–10 business days after approval. Your bank, credit card issuer, or payment provider may require additional time to make the funds available.

If your refund has not appeared after the expected processing period, please check with your payment provider first. If you still need assistance, contact us at contact@journalcrafts.com.

Refunds will be handled in accordance with applicable consumer protection laws.

6. Exchanges and Replacements

We offer replacements for items that arrive damaged, defective, or incorrect, subject to review and product availability.

If you would like a different design, color, or product due to personal preference, please contact us to discuss the available options. Exchanges for change-of-mind purchases are not guaranteed and must meet our return eligibility requirements.

7. Non-Returnable Items

Unless otherwise required by applicable law, the following items may not qualify for standard change-of-mind returns:

• Used stationery, notebooks, journals, or items that have been written in

• Opened or used sticker sheets, sticker books, and craft supplies that cannot reasonably be resold

• Personalized or custom-made products

• Items damaged through misuse, alteration, or improper handling after delivery

• Gift cards, where non-refundable under applicable law

This section does not limit your rights if a product is defective, damaged upon arrival, incorrectly supplied, or not as described.

8. Order Cancellations and Address Changes

If you need to cancel an order or correct your shipping address, please contact us as soon as possible at contact@journalcrafts.com.

We will try to accommodate your request before the order is processed or shipped. However, changes and cancellations cannot be guaranteed once fulfillment has begun. If your order has already shipped, it may no longer be possible to cancel it or change its delivery address.

Please review your shipping details carefully before completing checkout.

9. How to Request a Return or Refund

To start a return, refund, or replacement request, email contact@journalcrafts.com with the following information:

• Your full name

• Your order number

• The item you wish to return

• The reason for your request

• Photos, if the item is damaged, defective, or incorrect

Please wait for our response and return instructions before mailing any product back. Items sent without prior instructions may take longer to process.

10. Contact Us

If you have questions about this Refund and Return Policy or need help with an order, please contact us:

Journal Crafts
Email: contact@journalcrafts.com

We appreciate your support and want you to feel confident shopping for your next journaling, stationery, and paper craft project.